FAQ’s
If you are unable to find the question and/or answer you are looking for within this section, please reach out to our support team via our countact form.
Product & Sizing
Our luxury products are produced in Turkey, where we meticulously craft each garment to ensure the highest level of quality for our customers.
Our garments are designed with an oversized, modern fit in mind - relaxed yet intentional. As a result, our t-shirt have a looser, more baggy appearance compared to traditional fits.
Please refer to the relevant size guide for more detailed information.
Please refer to the care label located inside of the product for detail instruction on how to properly maintain the items original appearance.
Collections & Availability
A selection of our collections are produced in limited quantities. These products are clearly marked as “Limited Edition” on the product page. Once sold out, these items will not be restocked.
Items that don’t possess the “Limited Edition” label are restocked accordingly.
Items marked as “Limited Edition” will no be restocked once sold out.
Products that do not possess the “Limited Edition” label will be restocked accordingly.
Orders & Shipping
We offer a 30-day return policy on all unworn items with original tags attached.
Standard shipping takes 5-7 business days. Express shipping is available for 2-3 day delivery.
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.
Orders are processed within 1-3 working days. You will receive tracking details as soon as your order has been dispatched.
Once your order has been dispatched, you will receive a tracking number via the email you entered at checkout.
Returns, Exchanges & Cancellations
We offer a 30-day return policy on all unworn items with original tags attached. Products will only be accepted, provided that they are returned in their original condition.
To return an product, please contact:
Support@chop.global
Orders are eligible for cancellation provided that the request is submitted within 8 hours after the purchase. Chop is not able to guarantee the cancellation of a purchase past this time frame.
To cancel a purchase, please contact:
Support@chop.global
Refunds are issued once your request has been processed by our finance team. Please allow up to 10 working days for the refund to be completed. All refunds will be issued via the original payment method.
Payment
Chop processes payments securely through various platforms. These include:
- Shop Pay
- Apple Pay
- Google Pay
- Visa
- Mastercard
- American Express
- Maestro
- Discover
- UnionPay